AI-Powered Call Center Analytics Platform

Automate quality control, boost agent performance, and enhance customer experience with cutting-edge artificial intelligence technology

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80%
Reduction in Quality Control Costs
95%
Call Analysis Accuracy
24/7
Continuous Monitoring
1000+
Calls Processed Daily

Platform Features

Comprehensive solution for automated call analysis and enhanced customer service quality

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Automatic Speech-to-Text

High-accuracy speech transcription using OpenAI Whisper. Supports dual-channel recording for separate customer and agent analysis.

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AI Quality Analysis

Intelligent assessment of politeness, expertise, consultation completeness, and problem-solving effectiveness using GPT-4 and Claude AI.

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Detailed Analytics

Generate comprehensive reports on agent performance and overall call center efficiency with trend visualization and key metrics.

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System Integration

Seamless integration with VitalPBX, Google Sheets, CRM systems, and messaging platforms to automate workflows.

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High Performance

Parallel processing of 1000+ calls daily with Redis optimization and intelligent load management for maximum efficiency.

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Data Security

Secure MongoDB storage, encrypted data transmission, and GDPR compliance to protect sensitive customer information.

Business Benefits

Transform your call center operations with AI-powered technology

Enhanced Efficiency

  • 80% reduction in quality control automation
  • Objective agent performance evaluation
  • Identification of problematic calls and trends
  • Reduced conversation analysis time
  • Improved NPS and satisfaction scores
  • Optimized staff training processes
  • Increased sales conversion rates
  • Lower operational costs
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Ready to boost your call center efficiency?

Start using AI-powered analysis today. Free demo and implementation consultation available.

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